Waiver 

This waiver must be signed prior to attending any tours  

Cancellations for tours 

There are no exceptions to our refund policy. We strongly encourage all customers to purchase their own travel/cancellation insurance covering events that would require you to cancel your trip with us prior to arrival or disrupt it after it has begun. Written cancellations are received by our office only. No refunds for 'no shows'. 

Cancellation policy: 

• Earlier than 72 hours before availability start time – full refund 

• Later than 72 hours before availability start time – no refunds

 • No shows/ unused days or early returns – no refunds

If you are delayed, please call us, so we keep your machine available for you, otherwise you are considered 'no show' and reservation is cancelled without the right of refund. Please note that we encourage all guests to secure their own travel insurance to protect them in the event they would need to cancel their trip. Additionally, we strongly recommend purchasing medical/evacuation insurance. You can inquire with your personal insurance provider to see what your options are.

Kelowna ATV Tours does not give refunds or credits for those days when the weather quality is poor. Please accept the fact that we have no control over the weather and will not give refunds due to unfavourable weather conditions. Our policy is to operate every day, make a big effort to have fun and make the best of what nature presents us with – even if the conditions are not the best and your cooperation in doing so is greatly appreciated. We reserve the right to cancel any tour, in part or in whole, for any reason, such as inclement weather, terrain conditions, operational emergencies, mechanical reasons, pandemics, or insufficient guest bookings. We will not be liable for any liquidated damages, consequential cancellation fees, rental charges, service charges, or any other consequential, compensatory charges.

CLIENTS RESPONSIBILITY

Minimum age is 17 Years old.  It is your responsibility to ensure a fitting helmet is securely fastened. All riders must have a valid driver’s license to operate one of our vehicles. All clients are required to read and sign a waiver of liability prior to departure. A valid drivers licence must be presented at beginning of each tour. All clients are required to provide their own medical and liability insurance. Note that your travel insurance should include extraction coverage from remote areas

Damages You are responsible for the full amount (plus taxes) in damages to the machine per incident for tours. A damage deposit of $300 is required on arrival per rental. Your deposit will be refunded after your tour is complete and no damages are recorded.

Damages are NO Fun. And we dislike damages as much as you do. You end up paying for the damages, which can often be avoided. We end up with loss-of-value on our machine, down-time in which the machine cannot be rented and the additional work of getting parts shipped and installing them. It really is a no-win situation. We do not like to dispute damages with our guests. Like a car, cosmetic damages, parts and labour times can add up quickly. Some damages like front end and frame damages cannot be fully assessed, until the machine is taken apart by us or a dealer. Our procedures are very clear about that you are responsible for all damages. If you have any questions prior to taking a machine out, you must ask. Damages are per incident, which means that if you cause damages one day, you will have to pay for those. If your rental machine is in-operable due to the damages caused, you have no right to refunds. We will however endeavour to get you a replacement machine if available. If damage occurred due to reckless driving, we will cancel the remainder of your booking without a refund. Damages will be completed to the preauthorization provided for the damage deposit within three days of the incident. It is in your best interest to check out your machine in detail before you leave for your tour. We will go over the machine in detail with you and inform you to take note of all damages, which will be written on your contract and documented in a video of the machine taken prior to the rental. It is in your interest to do this diligently. Upon return we will check the vehicle with you and evaluate any damage. All damages are subject to a final audit by our repair facility.

You will be charged for the following damages: 

Parts: Part value plus labour. Shipping charges.

 Frame damage: Full damages 

Scratches: 50% of the part 

If you do not agree with our damage assessment, we will be happy to get an assessment done by a dealer. 

Personal property

Kelowna ATV Tours is not responsible for loss or damage of any property left in the property or in, on or carried by the rental gear. We are also not responsible for any theft or damage to your vehicle or personal belongings while we are out on tour. Please ensure your vehicle is locked before departing. 

 Registration & Liability 

We do our best to ensure the safety and enjoyment of all participants, but since these activities involve known and unknown risks, we require all guests to sign a registration, assumption of risk statement and liability waiver prior to your tour. Waivers are available prior to making your reservation. We advise clients to arrange proper liability and medical insurance, which may include helicopter evacuation. 

Final audit: All charges are subject to a final audit. If client is over- or under charged, he/she will pay the correct amount or receive a refund.